Privacy and Data Policy

This Privacy Policy explains how we at Bruno collect, use, store and protect your personal information when you use our online casino and sportsbook services in Canada. We take your privacy seriously and aim to be clear about what data we handle, why we need it and how you can manage your choices.

Types of data we collect

Personal data

When you register an account or contact support we collect personal details such as your name, date of birth, email address, phone number and any documents you provide for identity verification. We may also keep records of your communications with us.

Technical data

We collect device and connection information including IP address, browser and operating system, device identifiers, and information about how you interact with our site and apps. This helps us present content correctly and maintain service stability.

Transactional data

We record deposits, withdrawals, bets, game history, bonus use and other account activity. Payment details are handled to complete transactions and to prevent fraud; full card or bank details are stored only where required and otherwise handled by our payment processors.

How we use your information

We use your information to create and manage your account, process payments, verify identity and comply with legal obligations. Your data also supports customer service, fraud detection, security monitoring and resolving disputes. With your consent we may use contact details to send account updates, promotional offers and service messages; you can opt out of marketing at any time.

Data protection practices

We protect your information using industry-standard measures such as encryption in transit, access controls and secured storage. Access to personal data is limited to authorised staff and service partners who need it to perform their duties. We also maintain backups and regularly review our security practices to reduce the risk of unauthorised access.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, to remember preferences and to analyse site performance. We also use analytics to understand user behaviour and improve services. You can control cookie settings through your browser and opt out of some analytics tools where available.

Your rights

You have the right to request access to the personal information we hold about you, request correction of inaccurate data, and request deletion where applicable. You may also withdraw consent for marketing communications and object to certain processing activities. To exercise any right we will ask you to verify your identity before we act.

Access, correction and deletion of data

To request access, correction or deletion, contact our privacy team at [email protected]. We aim to respond promptly and will provide guidance on what information we need to verify your request. Please note some data may be retained as required by law or to complete pending transactions.

Information sharing and third parties

We share personal information with service providers that support operations such as payment processing, identity verification, analytics and customer support. We may also disclose data when required by law or to prevent fraud. In the event of a business transfer, user data may be part of the assets transferred under confidentiality safeguards.

Privacy policy updates

We may update this policy from time to time. Significant changes will be posted on our site and, where appropriate, notified through your account. Continued use of our services after updates means you accept the revised policy.