Bruno Casino Terms and Conditions

These Terms and Conditions describe the rules that apply when you use Bruno. They set out the relationship between us and our users, covering account responsibilities, eligibility, acceptable use, promotions, payments and how we handle disputes. By using our site you agree to these terms and any updates we publish here.

Account responsibilities

You are responsible for keeping your account details correct and secure. Use a unique password and do not share your login with others. Notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we detect fraud, multi-accounting, bonus abuse or other breaches of these terms. Only one account per person, household and device is permitted.

Eligibility requirements

To register you must meet the age and regional requirements that apply to your location. We perform identity and address verification (KYC) when required, particularly before larger withdrawals or where risk checks arise. If we cannot verify your identity we may restrict transactions or close the account.

Acceptable platform use

Use the platform lawfully and fairly. Prohibited activity includes collusion, automated play with unauthorised software, chargeback abuse, and attempts to manipulate games or promotions. Abusive behaviour towards staff or other users is not tolerated. We reserve the right to take action, including withholding funds, where prohibited conduct is suspected.

General bonus and promotion rules

Promotions, welcome bonuses and free spins are subject to separate promotional terms that form part of these terms. Only one welcome bonus is permitted per person or household. Wagering requirements, maximum bet limits while wagering, game contribution rates and eligibility of payment methods will be stated in each promotion. Winnings from promotional offers may be withheld or voided where we suspect abuse. Always read the specific promotion terms before opting in.

Deposits and withdrawals

We accept a range of payment methods suitable for Canadian players. Minimum deposit and withdrawal amounts, processing times and method availability may vary by country and payment type. Deposits are normally credited instantly; withdrawals are subject to account checks and verification. We do not generally charge withdrawal fees, though third-party providers or banks may apply charges. We may require additional documentation before processing a withdrawal.

Dispute resolution

If you have a complaint please contact our support team via live chat or email. We aim to resolve issues promptly and fairly. If you remain dissatisfied we will explain the steps available to escalate your complaint. Where appropriate we will cooperate with independent dispute resolution services, subject to their remit and availability.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on this page and, where appropriate, notified to active account holders. Continued use of the site after an update constitutes acceptance of the revised terms. If you do not accept updated terms you should stop using our services and close your account.