Responsible Gambling Policy

We take responsible gambling seriously at Bruno. Player safety and controlled play are central to how we operate, and we provide tools and guidance so you can enjoy the site while keeping play within your limits. If you or someone you know is concerned about their gambling, we encourage you to use the available controls and reach out for support.

Player protection principles

We aim to protect players through clear information, practical account controls and a responsive support team. Our approach focuses on preventing harm, spotting signs of risky play early, and offering simple, effective ways to pause or reduce activity. We respect privacy and make sure intervention is handled professionally and discreetly.

Activity-control tools

Players can use a range of controls in their account to manage play. These tools are designed to be easy to set up and change, with support available if you need help. Common options include deposit limits, time-outs and self-exclusion.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much money goes into your account. Limits can be lowered immediately and increased only after a mandatory waiting period, to help prevent impulsive changes.

Loss limits

Loss limits allow you to cap the total amount you can lose over a chosen time frame. This feature is useful when you want a firmer control on spending beyond simple deposit caps.

Time limits and session controls

Time limits let you set maximum session lengths or schedule regular breaks. If you need a short break from play, you can activate a temporary time-out and return when you feel ready.

Self-exclusion

If you need a longer break, self-exclusion closes access to your account for a set period. During self-exclusion, account access, deposits and marketing contact are suspended. When you request self-exclusion, our team will guide you through the process and confirm next steps.

Signs of problematic behaviour

Watch for changes such as spending more than intended, chasing losses, playing for longer than planned, borrowing money to gamble, or neglecting other responsibilities. If you notice these signs in yourself or someone close to you, consider applying limits or taking a break.

Tips for maintaining control

Set realistic limits before you start, stick to a pre-set budget, take regular breaks, avoid gambling when stressed or upset, and never use gambling to solve financial problems. Treat gambling as entertainment, not a way to make money.

Professional help and support

If you need additional help, consider contacting local support services or a healthcare professional. You can also ask our support team for guidance on how to access independent help in your area. For account assistance, contact [email protected].