Reach out to us
If you need help with questions, account-related issues, technical concerns, or general feedback, our support team is ready to assist. Contact us via live chat for the fastest response, or email for account, payments or affiliate enquiries. We handle verification, deposits, withdrawals and troubleshooting, and can explain bonus and loyalty details. Support is available in English and local languages for Canadian players.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat; account, verification, withdrawals, bonus queries and payment issues) |
| General enquiries | [email protected] (billing, payments, deposits, KYC; email replies during business hours) |
| Affiliate enquiries | [email protected] (partner sign-ups, commission queries, tracking and creatives) |
| Phone | +1 416 382 9471 (phone support; verification by appointment; call for urgent help) |
| Working hours | Live chat 24/7; email Mon-Fri 09:00-18:00 |
Contact by email
Email is our preferred contact method for detailed requests, account issues, or any situation that needs explanations or documents. Please send your message to [email protected] and include a clear subject line, your full name, account ID (if available) and up-to-date contact details so we can respond promptly. Accurate information helps avoid delays in verification and resolution.
Contact Form
Response Time
We aim to respond to most support requests within one business day. Simple account and payment questions are typically handled quickly; more complex matters such as document verification, KYC disputes or technical investigations can take longer depending on their nature and the information required. If you need faster assistance, include full details in your message to help us resolve the issue.
Feedback
We want to hear from you. Please share any feedback, suggestions or ideas for improving the site and services. Every message is reviewed carefully by our team and helps shape future updates to the casino, promotions and user experience. Your input matters and helps us spot issues, refine features and make the site easier to use for all players.